History of Employee Counselling Service in England, Scotland and Wales

Services Provided

  • 24hr Helpline
    • Unlimited access to a confidential 24hr helpline giving general information, advice and support 7 days a week available to employees and their immediate family members
  • Management Support
    • General advice and information, including support for managers dealing with sensitive situations
    • Direct support of a senior counsellor
    • Support in implementing sickness absence, health and safety, substance abuse, staff well-being and dignity at work policies
  • Service Reports
    • Regular reports of the attendance and progress of employer referrals
    • Statistical feedback on all referrals using HSE's Management Standards
    • Regular review meetings
  • Training
    • Access to training at reduced cost to ensure your organisation gains the maximum benefit from our service.  Training is available on stress, bullying and harassment, support for employees with personal problems, and more.
  • Face to face and telephone counselling
    • Structured face-to-face or telephone counselling for employees
    • Employer referrals and self-referrals for individuals with work problems of personal problems that are affecting their work performance: alcohol and drug abuse; stress; bereavement; family and relationship problems; harassment in the workplace; sickness absence and any other issues
  • Critical Incident Support
    • Support and counselling for individuals who have been involved in incidents of violence, aggressive behaviour or serious injury
    • Support for Managers who are dealing with the aftermath of an incident

History of Employee Counselling Service

Employee Counselling Service provided counselling to employed people for over 33 years. They were a not-for-profit organisation which prided itself on adapting the services they provided to meet the needs of individual employers.

They were are a leading provider for Employee Counselling to the public sector in parts of Britain worked with over 200 different organisations.

What issues can we help employees with?

  • Stress at home and at work
  • Family or relationship problems
  • Harassment or bullying at work
  • Bereavement
  • Anxiety and depression
  • Post traumatic stress
  • Alcohol or drug related problems
  • Excessive gambling
  • Any concerns that are causing worry

All of the work carried out was monitored by a Committee of Management made up of representatives of the following organisations:

  • STUC and Employee Representatives
  • Workplace Chaplaincy
  • Chartered Institute of Personnel and Development
  • Occupational Health Professionals

Clarifying the problems to be solved
Once problems start they can accumulate.  For example a break up in a marriage can result in many other problems, emotional, practical and financial.  By the time someone talks to a Counsellor it can be difficult to separate out the cause from the symptoms.

Read more History of Employee Counselling Service